Refund & Cancellation Policy

Effective: August 10, 2026

This policy applies to AvenueBlock software subscription fees. AvenueBlock is operated by AVENUEBLOCK I.T. SOLUTIONS. This policy does not govern rent, deposits, or other property-related payments between tenants, landlords, and property managers.

Recurring Subscription Billing

The Free plan has no subscription charge. Starter is a recurring subscription billed in Philippine pesos either monthly or annually, based on the option selected at checkout. Starter renews automatically at that frequency until canceled.

How to Cancel

• Sign in to AvenueBlock.
• Open the organization's Dashboard > Billing page.
• Select the option to cancel the Starter subscription and confirm.

Only an organization owner or admin can manage its subscription. A scheduled cancellation stops the next renewal charge. Starter features remain available until the end of the current paid billing period, and the organization then moves to Free. You can contact support before the renewal date if you cannot access the billing controls.

Refund Eligibility

Subscription fees are generally non-refundable once a paid billing period begins, and unused time is not automatically prorated. We will review refund requests involving a duplicate or incorrect charge, a verified billing error, failure to provide paid access, or circumstances where a refund is required by applicable law.

Requesting a Refund or Billing Review

Email support@avenueblock.com or use our contact form. Include the account email, organization name, transaction reference, charge date and amount, and the reason for the request. We may ask for information needed to verify the account and transaction.

Approved Refunds

Approved refunds are sent to the original payment method where possible. Processing and posting times depend on our payment processor, the payment method, and the receiving financial institution. We will communicate the outcome using the contact details associated with the request.

Plan Changes

When a paid subscription is canceled, the organization moves to the Free plan at the end of the paid period. Features and limits available only on Starter will no longer be available after that change takes effect. Review or export any information you need before the plan changes.

Contact

AVENUEBLOCK I.T. SOLUTIONS
North Town Homes, Cabancalan, Mandaue City, Cebu, Philippines
AvenueBlock subscription support is available at support@avenueblock.com, by phone at +63 947 197 6718, or through the contact form.