Privacy Policy

Last updated: October 14, 2026

AVENUEBLOCK I.T. SOLUTIONS, operating as AvenueBlock ("we," "us," or "our"), provides rental discovery and property management tools for the Philippines. This policy explains how we handle personal information when you browse our website, create an account, or use our services as a landlord, property manager, organization member, applicant, or tenant. It applies to email and password accounts and, where available, Google sign-in.

Information We Collect

We receive information you provide, information entered by the organization managing your property or tenancy, and information generated when you use the service. The categories depend on the features you use:

Account and profile information: Your name, email address, password, profile country, timezone, contact details, and profile image, where provided. Passwords are stored as hashes rather than readable text. We also maintain sign-in sessions and account verification and recovery records.
Google sign-in: If you choose this option, Google provides account identifiers and basic profile information, such as your name, email address, verification status, and profile picture, to create or authenticate your account. We do not receive your Google password.
Organizations, properties, and listings: Organization details, member roles, property and unit addresses, descriptions, amenities, photos, listing details, and bookmarks.
Tenant and applicant records: Names, contact details, household and occupancy information, application responses, employment and income information, references, and other details supplied for rental applications or tenancy management. An organization may enter tenant records even when the tenant has no AvenueBlock account.
Leases and financial records: Lease terms, parties, dates, rent, deposits, charges, balances, payment records, receipts, payment instructions, and subscription billing and transaction information.
Uploaded documents and communications: Lease agreements, application documents, payment proofs, inspection and move-in evidence, maintenance attachments, inquiries, messages, tasks, and support requests. Files may contain identification, financial, or other sensitive personal information depending on what you or your property manager upload. Only provide information needed for the relevant rental or management purpose.
Technical and usage information: IP address, browser and device information, pages visited, interactions, session identifiers, error reports, performance information, and activity logs. Error monitoring may include recordings of interactions with the website.

How We Use Information

Create and secure accounts, authenticate users, and manage access.
Publish listings, connect applicants with property managers, and manage applications, tenants, leases, rent records, maintenance, documents, and related communications.
Process subscriptions, record transactions, and send receipts, reminders, invitations, account notices, and responses to support requests.
Diagnose errors, understand service usage, improve the service, investigate misuse, and maintain security and activity records.
Meet legal obligations and handle disputes or legal claims.

Depending on the activity, processing is based on providing a service or performing a contract, legal obligations, legitimate interests such as security and service operation, or consent where required. Sensitive information requires an applicable legal basis. This notice does not replace consent where consent is required.

Information Managed by Your Landlord or Organization

For account administration and operation of AvenueBlock, we determine how personal information is used. For tenant, application, lease, and document records managed by a landlord or organization, that organization determines the rental and management purposes, and we process the records to provide the service on its behalf. Organizations are responsible for providing appropriate notices, having a lawful basis to enter information about other people, and granting appropriate access to members.

Storage and Security

Account and property management records are stored in our service databases. Uploaded files and images are stored in cloud object storage using Cloudflare R2. We use authenticated access and organization permissions to control access to private records and documents. Information selected for a public listing, including its photos and contact details, is visible to visitors.

Hosting and service providers may process information outside the Philippines. A Philippines-focused service does not mean all information is stored in the Philippines. We take reasonable measures to protect information, but no online service can guarantee absolute security. Contact us if you need information about the handling of a particular record or document.

Who Can Receive Information

We do not sell personal information. Information may be shared with:

People involved in your rental or organization: Authorized owners, property managers, organization members, and tenants or applicants receive information relevant to their role and access permissions. Inquiries, applications, and supporting documents are shared with the organization receiving them. Published listing information is public.
Service providers: Providers supporting hosting, storage, email delivery, payments, support, analytics, and error monitoring receive information needed for those services. These include Cloudflare for hosting and file storage, Xendit for subscription payments, and, when enabled, Crisp for support chat, Google Analytics for usage analytics, and Sentry for error monitoring, performance diagnostics, and session replay. Crisp may receive your name, email, account identifier, and chat messages. Slack is used for internal operational notifications, which may include your name when you sign up. Payment providers handle payment details under their own privacy policies.
Legal and security recipients: Where required by law or necessary to respond to valid legal requests, investigate misuse, protect people, or establish or defend legal claims.
A successor business: If the service is involved in a merger, acquisition, or asset transfer, information may transfer with it. We will provide notice of material changes affecting how information is handled.

Cookies and Similar Technologies

We use session cookies to keep you signed in. Enabled support, analytics, and monitoring services may also use cookies or similar technologies to maintain chat sessions, measure usage, or diagnose problems. You can manage cookies through your browser; blocking essential cookies may prevent sign-in or other features from working.

Retention and Deletion

Retention depends on the type of record, its purpose, and applicable obligations. Account and organization records support ongoing access and service use. Tenant, lease, payment, and document records may remain necessary after a tenancy ends for accounting, disputes, legal requirements, or the organization's management purposes. There is no single retention period for all information.

Sensitive details and documents from completed rental applications are subject to scheduled cleanup. Basic application and activity records may remain. Information already recorded in a lease is managed separately. Contact us for the retention information applicable to a particular application.

Archiving a record, cancelling a subscription, removing organization access, or revoking Google access does not by itself erase stored information. Some delete actions remove records from normal views before permanent removal. Documents linked to financial records or evidence may be protected from deletion, and eligible cloud files are removed through scheduled cleanup rather than immediately. Where backup copies exist, deletion from active systems does not mean immediate removal from those copies.

To request deletion or account closure, contact avenueblock.support@gmail.com. We may need to verify your identity and coordinate with the organization responsible for a record. We assess what can be deleted and what must be retained for an ongoing purpose or legal obligation, and explain any limits that apply to your request. Contact us for the retention and deletion information applicable to your records, including backup copies.

Your Rights and Choices

Subject to applicable conditions under the Philippine Data Privacy Act, you may request information about processing, access to your personal data, correction, erasure or blocking, or a portable copy, and object to processing or withdraw consent where processing relies on consent. Withdrawing consent does not undo prior lawful processing.

Update available profile details in your account settings or send a privacy request to avenueblock.support@gmail.com. For records managed by a landlord or property manager, you can also contact that organization. You can revoke Google access through your Google account settings; this does not delete your AvenueBlock account or tenancy records.

You may also raise a concern with the National Privacy Commission.

Third-Party Services

External links, Google sign-in, and payment services are also subject to the respective provider's privacy policy. A landlord or property manager may have its own privacy notice for its rental activities. Review those notices to understand how those parties handle information independently of AvenueBlock.

Changes to This Policy

We will update this page and its last updated date when the policy changes, and provide additional notice through the service when appropriate for material changes.

Contact Us

For questions or privacy requests, contact:

AVENUEBLOCK I.T. SOLUTIONS
North Town Homes, Cabancalan, Mandaue City, Cebu, Philippines
avenueblock.support@gmail.com